OKOMUSEHow can we help?
Need help with OKOMUSE? Email us and we will get back to you as soon as we can.
Email support
Tip: When you write, please include your iOS version, the App version (Settings → Version), and a short description of the problem. Do not send passwords or access tokens.
Common questions
How do I add music?
Open Browse, connect a cloud storage account or add a local folder, then scan the folder so its tracks, tags, and artwork are added to your Library. You can also import your device music library in Settings.
How do I import music from my computer?
Open Settings → Import via Wi-Fi and follow the on-screen address. Your phone and computer must be on the same Wi-Fi network. Files are sent directly to your device.
How do I play offline?
Long-press or swipe a track, folder, or playlist and choose Download. Downloaded tracks show a download-complete icon, and a spinner appears while a download is in progress. To free space, use Remove Download or Clear Cache in Settings.
How do I restore my Premium subscription?
Open the Premium screen and tap Restore Purchases. Make sure you are signed in to the same Apple Account you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the App's Premium screen and tap Manage Subscription, or go to Settings → Apple Account → Subscriptions on your device.
I can't see my cloud files.
Check that you are still signed in to the service in Browse. If a service asks you to sign in again, reconnect the account. Some services require a working internet connection to list and stream files.
Why do some tracks show no artwork or tags?
Tags are read when a track is scanned. Run a scan on the folder from Browse. Tracks from some services can only be read when they are played.